Resources

A support network of people and resources can be invaluable to someone facing a difficult time. For our US-based users and their support networks, here are some resources you may find helpful:

  • National Suicide Prevention Lifeline: Free, confidential support is available 24/7 at 1-800-273-TALK (8255).Users in other regions can find a list of similar resources here, or consult the International Association for Suicide Prevention to connect with a crisis center in your area.

  • Crisis Text Line: Free support, 24/7, to those in crisis. Text 741741 from anywhere in the US. The Crisis Text Line will connect you with a trained Crisis Counselor.

  • The Trevor Project: Confidential crisis intervention and suicide prevention services for LGBTQ+ youth; hotline available at 1-866-488-7386.

  • National Eating Disorder Association:Nonprofit organization dedicated to supporting individuals and families affected by eating disorders.

  • S.A.F.E Alternatives: A network and educational resource base committed to helping end self-injurious behavior.

If you believe that someone you know may be in immediate danger, please call the police.

Educating yourself, or your friends and family, about internet best practices is an important step toward staying safe online. For those in the US, here are some resources you may find helpful:

  • ConnectSafely: Nonprofit organization dedicated to educating users of connected technology about safety, privacy, and security.

  • StopBullying.gov: Learn how to identify bullying and stand up to it safely.

  • WiredSafety: A nonprofit providing innovative and effective tools to help young people make wise choices in a world of media and technology.

  • OnguardOnline.gov: A program of the Federal Trade Commission that provides practical tips from the government and technology industry on protecting against internet fraud.

Hello, parents! On this page you’ll find information and resources to help you understand TikTok and how to help your teenager have the best experience with the app and community.

More generally, we encourage you to take an active role in your teenager's online experience overall. Start the conversation early about internet safety, online privacy, and the options available to them. Your guidance can be invaluable!

What is TikTok?

TikTok is a destination for short-form mobile videos. Our mission is to capture and present the world's creativity, knowledge, and precious life moments, directly from the mobile phone. TikTok enables everyone to be a creator, and encourages users to share their passion and creative expression through their videos.

Who is TikTok intended for?

TikTok is intended for users age 13 and over. Please do not allow a child under the age of 13 to use the app.

If you learn that your child under the age of 13 has registered for a TikTok account, you may alert us at privacy@tiktok.com. We will promptly take appropriate action.

For more on appropriate use, please see our Terms of Service and Community Guidelines.

Can I prevent my teen from downloading TikTok?

We encourage you to oversee your teen’s internet use, including any apps they may download. Both iOS and Android provide parental controls that let you block or limit specific apps, features, movies, music, and more at the device level.

Because TikTok is for users 13 and over, we’ve given it a strict 12+ app store rating.This allows you to use these device-based parental controls to simply block our apps from your underage child’s phone.

Please see the Apple App Store or Google Play Store instructions for more on parental controls (or “restrictions”) and how to enable them.

How can my teen control who sees their videos and sends them messages?

Users can control who can see their uploaded content, follow them, and send them messages by making their account private. With a private account, users can approve or deny followers and restrict their uploaded content and incoming messages to followers only.

If a user has a public profile, anyone signed into the TikTok app can view that user’s public videos. However, only approved followers can send that user a message.

Whether users choose to have a public or a private account, they can always:

Please remember: Even with a private account, profile information – including profile photo, username, and bio – will be visible to all users. Counsel your teen not to reveal personal information such as age, address, or phone number in his/her profile.

How can my teen report inappropriate content or behavior?

If you or your teen sees something that might violate our Terms of Service, please report it so our moderation team can take appropriate action. Users can report a specific video, user, or comment right within the app itself.

Furthermore, your teen can block another user from being able to view their content or send them messages.

Additional resources for you and your family

When helping your teen navigate their internet experience, we recommend consulting the following information produced specifically for parents:

Online safety resources like anti-bullying centers can also be useful. For example, in the US, StopBullying.gov provides tips on how to recognize warning signs and start a conversation with your teen. Please see our Online Safety page for just some of the additional resources you may find helpful.

There are also a number of resources available for you and your teen to find support in a difficult time. For example, in the US, crisis hotlines like the National Suicide Prevention Lifeline are available 24/7. Please see our Wellness page for just some of the additional resources you may find helpful.

We are committed to assisting law enforcement while respecting the privacy and rights of our users.

TikTok evaluates emergency requests on a case-by-case basis. If we receive information that gives us a good faith belief that there is an emergency involving the risk of death or serious physical injury to a person, we may provide information necessary to prevent that harm, as permitted by applicable law.

For more, please visit https://www.tiktok.com/i18n/law-enforcement/