Last updated: August 30, 2018
If you are a law enforcement official with primary jurisdiction in country or region Cambodia, Hong Kong, Indonesia, Laos, Philippines, Singapore, Thailand, Japan, Korea, Taiwan, Vietnam, Malaysia, Macau , please refer to
If you are a law enforcement official with primary jurisdiction in Russia, please refer to
These operational guidelines are a reference for law enforcement officials seeking information from us about user activity on TikTok. Musical.ly, Inc. (“Musical.ly” or “Company”) may change these guidelines at any time, without notice.
TikTok is committed to assisting law enforcement while respecting the privacy and rights of its users. To obtain non-public user information, law enforcement must provide the appropriate legal documents required for the type of information being sought, such as a subpoena, court order, or warrant, or submit an emergency request.
The following information may be available in response to an enforceable law enforcement request:
When requesting information regarding a specific user of our services, you must provide the username of the relevant account. We are unable to locate an account based on the real name, email address, phone number, or other account information.
Each request must include contact information for the authorized law enforcement official submitting the request, including:
Yes. TikTok will honor formal requests to preserve user information for 90 days. TikTok will preserve information for an additional 90-day period upon receipt of a formal request to extend the preservation. We may not honor multiple extension requests beyond one additional 90-day period. If TikTok does not receive formal legal process for the preserved information before the end of the preservation period, the preserved information may be deleted when the preservation period expires.
Preservation requests must be sent on law enforcement letterhead, signed, and must include information regarding the specific username to be preserved. In addition, the preservation request must include a statement about the steps being taken to obtain a court order or other legal process for the data sought.
Please send all preservation and/or data requests via email to
TikTok evaluates emergency requests on a case-by-case basis. If we receive information that gives us a good faith belief that there is an emergency involving imminent harm to a child or the risk of death or serious physical injury to a person, we may provide information necessary to prevent that harm, as permitted by applicable law.
You may submit an emergency request by email to firstname.lastname@example.org with the subject “Emergency Disclosure Request” and include all of the following information:
All emergency requests must be in writing on official letterhead, signed by a sworn law enforcement official, and, if sent via email, come from an official law enforcement email domain.
Non-law enforcement personnel aware of an emergency situation should immediately and directly contact local law enforcement officials.
International governmental authorities should use the Mutual Legal Assistance Treaty (“MLAT”) request or letters rogatory process to seek user information from Musical.ly. Musical.ly will review and respond to properly submitted preservation requests while the MLAT or letters rogatory process is underway.
In submitting a request for data concerning a particular user, law enforcement officials should note whether notification of the user would jeopardize the underlying investigation. TikTok will honor a law enforcement request not to notify the user under such circumstances.
Further, if your request places TikTok on notice of an ongoing or prior violation of our terms, we will take action to prevent further abuse, including account termination and other actions that may notify the user that we are aware of their misconduct. If you believe in good faith that taking such actions will jeopardize your ongoing investigation, you may request that TikTok defer such action in your request and TikTok will take your request under advisement. It is the responsibility of the requesting law enforcement official to make this request, as it is TikTok’s policy to enforce its terms.
TikTok reserves the right to seek reimbursement for the costs associated with responding to law enforcement data requests.