@sg.durian
Dear customers, We are very sorry for the late deliveries today. The durians arrived later than expected and we were unable to send out the durians in time. In the midst of rushing out orders, it quickly became chaotic due to our inexperience in online sales (we have a physical shop since 2019 but am very new online, 1 week in) and thus causing a bad experience to our customers. We really and sincerely apologize for the bad experience and as much as we wish for it to have turned out differently - it has happened and we own up to our mistakes. We are relooking into our logistics and operations, making changes immediately and we promise your next experience will be better. We have tried to call affected customers / send an apology voucher. If we did not reach out to you, please reach out to us. Once again, we sincerely apologize for the mistake and late delivery. We promise to do better and we wish to serve you again
#sgdurian
#sorry
#apology
Sorry, kind piano music BGM(155706) - zenzi hanaemon