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Money Lawyer Erika
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Know the FINE PRINT for Southwest! 🤯🤫
To review the key points I talked about in this video, see below:
For Tip #1 : Directly from the Department of Transportation: “If your flight is cancelled and you choose to cancel your trip as a result, you are entitled to a refund for the unused transportation – even for non-refundable tickets. You are also entitled to a refund for any bag fee that you paid, and any extras you may have purchased, such as a seat assignment.” Search “Department of Transportation Flight Delays & Cancellations” to find this language.
For Tip #2 : Directly from the Department of Transportation: “Airlines are required to compensate passengers for reasonable, verifiable, and actual incidental expenses that they may incur while their bags are delayed - subject to the maximum liability limits.” Search “Department of Transportation Delayed Baggage” to find this language.
On Southwest’s Contract of Carriage, you can find information about their baggage policies in Section 7. If your bag is delayed/damaged/lost, you MUST follow the steps listed on their Contract of Carriage (starts on page 43, subsection called “Claims”). You’ll need to get a Baggage Report Number from them.
For Tip #3 : Search “Department of Transportation Airline Customer Service Dashboard” to find the dashboard that shows the 4 things you’re entitled to that I talked about.
Know the FINE PRINT for Southwest! 🤯🤫
To review the key points I talked about in this video, see below:
For Tip #1 : Directly from the Department of Transportation: “If your flight is cancelled and you choose to cancel your trip as a result, you are entitled to a refund for the unused transportation – even for non-refundable tickets. You are also entitled to a refund for any bag fee that you paid, and any extras you may have purchased, such as a seat assignment.” Search “Department of Transportation Flight Delays & Cancellations” to find this language.
For Tip #2 : Directly from the Department of Transportation: “Airlines are required to compensate passengers for reasonable, verifiable, and actual incidental expenses that they may incur while their bags are delayed - subject to the maximum liability limits.” Search “Department of Transportation Delayed Baggage” to find this language.
On Southwest’s Contract of Carriage, you can find information about their baggage policies in Section 7. If your bag is delayed/damaged/lost, you MUST follow the steps listed on their Contract of Carriage (starts on page 43, subsection called “Claims”). You’ll need to get a Baggage Report Number from them.
For Tip #3 : Search “Department of Transportation Airline Customer Service Dashboard” to find the dashboard that shows the 4 things you’re entitled to that I talked about.